Returns & Exchanges
Our web store returns policy means that if the customer is not fully happy with the goods that have received, he/she/it can return them to us within 14 days of receipt, providing they are in original resalable condition. Once returned the customer will be entitled to receive an exchange or a refund, which will not include the cost of the original and return postage. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to the customer’s statutory rights as a consumer. Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit. Please note – The above information relates only to returns on good purchased through the HOLYDAY website, not of our physical retail store. Please see in-store for such information.
In order to receive the ‘Return Form’ please contact our customer services team at firstname.lastname@example.org or call +30 211 11 58 917.
If you are exchanging a product and the new item is a lower amount we will refund the difference via your original payment method. Exchanged items will only be dispatched once returned goods have undergone quality checks and are subject to product availability at the time of return.
Shipping and handling charges paid on your original shipment are non-refundable, and these will be deducted from the amount returned to you in the event you return one of our products. Please allow 5 working days once HOLYDAY receives your product, to process the return and another 5 working days for banks to clear funds on your account.
Exchange of Sale Items
For Sale Items where we can only offer an exchange on goods (not a refund). If the customer does not wish to exchange their purchase, he/she/it will be issued a credit note to the value of the item when he/she/it purchased it, valid for 12 months. If a customer exchanges a sale product and there is a difference in the final balance, he will be issued a credit note which can be redeemed on his next purchase.
Store Credit & Gift Cards
Gift cards and credit notes, both for stores and online are valid for 12 months from the date of issue.