DELIVERY TERMS & CONDITIONS
Handling and shipping costs depend on the country and the total amount of the order. They shall be indicated on the invoice.
HOLYDAYSWIM cannot be held responsible for any action and/or costs and/or taxes (which fall under the Customer’s responsibility) and/or delays due to customs over which it has no control.
For all the Products, the order is prepared for departure from HOLYDAYSWIM’s logistics warehouses within a maximum period of 3 working days (subject to stock availability and except for the special case of Products sold “on pre-order” for which the sheet indicates the specific estimated time of delivery) from confirmation by e-mail of the order. The average period between the placing of an order and its delivery is from 4 to 10 working days. This is an average period based on prior orders.
By exception to the abovementioned time frames, “pre-order” transactions may be subject to shipping periods that might exceed the estimated shipping time. The estimated shipping time for “pre-order” transactions may be as long as 3 to 6 months as of the date of the order, as mentioned in the purchase process.
Exceeding this estimated period may not give rise to any cancellation of the order, reduction in the price paid by the Customer, or to any damages. Customer is further informed that in some special cases (e.g. products marketed on “pre-order”), the periods indicated above can be longer. However, failure to deliver within a period of 30 days from the maximum estimated time of delivery, the Customer shall have the possibility to cancel the said order at no cost. The sums that he/she/it will have paid will then be reimbursed. In cases where it has the capacity to do so, HOLYDAYSWIM reserves the possibility to offer the Customer a Product of equivalent quality and price as the initial product. If the order reaches a certain volume HOLYDAYSWIM may send it to the Customer in several packages. Generally, all of the parcels are shipped via DHL. A delivery note is attached to the parcel. Customer is encouraged to keep it as it will serve as proof of delivery.
The Customer must check the compliance of the Products delivered at the time of the delivery and before signature of the carrier’s delivery note. They must indicate on this delivery note and in the form of handwritten reservations any defect concerning the delivery (damaged Product etc.). This verification is deemed achieved as soon as the Customer, or a person of their choice, has signed the delivery note. No claim regarding the condition of the parcel(s) will be admissible thereafter.
In the event of reservations regarding the delivery, the Customer must also confirm them to the carrier at the latest within 3 working days following receipt of the article(s) and send a copy of this letter to HOLYDAYSWIM by e-mail to the address email@example.com with confirmation by registered letter with acknowledgement of receipt to Customer Service at the following address: HOLYDAY SHOWROOM – 10-12 Kifissias Avenue, Marousi 15125 Athens.
In the event of an incomplete address, incorrect address, inability to place the parcel in the Customer’s letterbox, refusal of the parcel by the recipient, lack of information making it impossible to deliver the Product to the recipient at the appointed time, HOLYDAYSWIM cannot be held liable for the complete, final, completion of this delivery. If this lack of information leads to a second presentation to the recipient, HOLYDAYSWIM shall be entitled to request that the Customer pay the corresponding fees for this second delivery.
The Customer is subject to the general terms of delivery of the carrier that, in some cases, if they do not submit to them can impact the quality of the delivery.
Accordingly, in the event of absence of the recipient, according to the general terms of delivery of the carrier, the product may be presented again and/or left at an agreed drop-off point and/or in front of the Customer’s home and or in a “sorting – pending” centre of the carrier and/or returned to HOLYDAYSWIM who shall in no event be held responsible for any theft of, loss, or damage to the Products in connection with to their delivery and, more generally, the final quality of the delivery.
In the event that it is impossible to deliver and if the product must be returned to HOLYDAYSWIM by the carrier, HOLYDAYSWIM will not make any new delivery.